WDCi Blogs

Integration between systems is not only bringing data over from one system to another. It is an art to get two very different systems working seamless as one. In addition to having your data synchronized in both systems, you can also get a lot of business value from it.

Let’s take a Support System and an Issue Tracking System as an example. You may have a different combination of the following:

• Integrate RightNow with JIRA
• Integrate Netsuite with JIRA
• Integrate Parature with JIRA
• Integrate Salesforce with Bugzilla
• Integrate Salesforce with JIRA

Whatever support system and issue tracking system you are using, you will get similar advantages if you integrate both systems together seamlessly:

#1 Use support volume to prioritize bug fix

Development teams can see the impact a bug has caused and prioritise accordingly. You can link one bug with many support cases together.

#2 Enhanced Communication between Support Engineer and Developer

click to view full picture

Support engineer and developer have a dedicated channel to chat. The content is hidden from the support system and the best thing is you don’t have to create 2 logins for everyone!

#3 Support Engineer to provide more details of the bug

When support engineer goes through the bug verification process, they can fill in useful information and that data will be synchronised over to issue tracking system. For example:

• Environment: Operating system, browser, JVM version
• Steps to reproduce
• etc

All these can be automated by the integration process.

There are more benefits, but I can’t mention them all. If you are interested to find out how to do that, feel free to contact us.

Note: Special thanks to Daggy to share these wonderful ideas!

We have updated our JIRA Boomi Integration Connector to support JIRA 4.0.  The updated Connector now provides you the ability to search for JIRA issues, utilising the powerful JQL.

Want to know more?  Contact us for some more details or a demo, we’re confident we can connect JIRA to your application.

Got 5 minutes?  Grab some popcorn and checkout our demo of Salesforce, RIghtNow and JIRA Integration.

We have setup a video demo for your benefit to capture the importance of having RIO solution when you have all three applications - Salesforce, RightNow, JIRA, running in your system. The data within these applications will by synced in a way that the respective team in Salesforce, RightNow and JIRA does not have to login to all applications just to re-key the data record.

This video features a business organisation that has a dilemma in running his business operation effectively. Enjoy the show!

Are you in a situation where you got your RightNow system implemented and yet couldn’t leverage on the usage with other existing applications? It’s about time that you get all your applications communicating with each other.  Once you get them going, you don’t have to worry about re-keying data entries which will save your time.

Feel free to check out the solution we have provided for RightNow and Oracle Peoplesoft integration. We are always open for challenges that you may face in your organisation, so do contact us.