WDCi Blogs

Bugzilla front-end allows custom field to be created. So what if you want to get the custom field value over to another system? We make this possible by using the Bugzilla XML RPC web service as custom field value is retrievable.

For example, if we are integrating Bugzilla with Salesforce, we can create a custom field called “Sync to Salesforce”, it can be set to True or False. If the value is set to True, it will trigger the integration process to create/update a Salesforce Case.

Below is the screenshot of the part of Bugzilla xml response:

If you are interested in getting the Bugzilla custom values to be synced over to another system and need help on that, feel free to contact us.

Bugzilla is an Open Source Defect Tracking System to manage software development. We can integrate to Bugzilla through the web service or directly to the database.

For example, you can integrate Bugzilla with a support system. When a case is confirmed as a bug, then the bug will be automatically created in Bugzilla. You can find the demo here.