15 minute Integration anybody?

So, you thought integration took weeks, and you had to mortgage the house and sell the family cat to afford it?

How does 15 Minutes sound?  In less time that it takes you to watch your favourite TV show you could have your Sales orders integrating with your Accounting package. MYOB, Quickbooks, Saasu just to name a few have standard interfaces that lend themselves to the new Boomi Widget Technology.

Leading analysts are blogging about widgets, and the potential they have to open the doors for SaaS applications to flourish. WDCi are leading the way with widget technology to bring affordable integration into the Asia Pacific market.  If you want to test drive and see for yourself just how quick and painless integration can be then drop us an email at getinfo@wdcigroup.net

Forgot my password again? aarrghh

SaaS is great isn’t it?  The only glitch is that sometimes it feels like you are back in the 90s when you had to login to every app you used, a problem which was long ago solved for on-premise applications (think LDAP and all those single sign-on technologies).

Then along comes Ping Identity and Google, lucky for us.

You may have seen the Google latest post re the OpenId API availability for Premier and Education accounts.

What’s so cool about this is that corporations can utilise their Google Apps credentials to authenticate them to their SaaS applications.  Even better, using PingConnect (which utilises the Google OpenID API) you can utilise your Google Apps login details to get access to Salesforce and just about any SaaS app available.

Sound like technobabble?  check out this login demo on the Ping site, it’s so simple even I can understand it.

Salesforce-MYOB ReadyMade 1.1 released

The WDCi team is pleased to announce the release of our 1.1 ReadyMade SalesForce-MYOB product.

This release provides a great level of flexibility within Salesforce to manage and control Payment Terms and Tax rates for  new accounts before you migrate them into MYOB.  In addition we have improved the logging capability for those times that the data really does not want to comply and go into MYOB nicely.

If you have MYOB as your accounting package and want to bring in your salesforce Accounts and Opportunities then take it for a test run.  Check out the details on our web site.

Partnering with Ping Identity

In order to further our capabilities in the SaaS market, we partnered with Ping Identity some months back.  It just made sense to us, implementing Identity solutions requires strong integration skills, plus we could see a gap in our market for  SSO, security and provisioning for Salesforce and Google.

Like any partnership it takes some time to learn the product, get to know the company and work with some customers interested in the solution.

We’re impressed by the comprehensive Ping Federate solution and the rapid to deploy Ping Connect.  Let us know if you want to know more, or keep an eye on our We Did area as we post some deployments.

Ready made integration solutions

Something we’re really keen to do is to simplify integration wherever possible.

We’ve been working on several pre-built integration solutions which we have named RIO ReadyMade.

They are pre-packaged integrations that provide for commonly requested integration scenarios.  Our first beta is MYOB to Salesforce with further solutions for MYOB to SugarCRM and MYOB to Really Simple Systems under development.  The first ReadyMade synchronises Account, Contact and Product data between the systems as well as creating MYOB invoices from Opportunities won in Salesforce.

As we identify the need for a low-cost standard integration solution, we’re adding them to our roadmap.

You download the executable, install, configure and you are working, all in less than 15 minutes, all without the need for IT services.  Plus the good thing is that they don’t cost a bomb.

Ping us if you want to know more or try an evaluation.  If our pre-built ReadyMade solutions aren’t an exact fit, no problem we may be able to whip you up a custom solution or if it makes sense, add your requirement to the next release.

More MYOB integration

MYOB integration continues to be in demand.  So far we have developed 2 solutions, the first involving a Boomi Connector for MYOB, enabling integration from MYOB to just about anything using the Boomi Atomsphere platform.  The second is an open source based “canned” integration solution enabling integration from MYOB to Salesforce.  The pre-built MYOB to Salesforce solution is in direct response to the number of queries we have had about this requirement.  We have also been approached to build several more packaged solutions for MYOB using both mechanisms and we are in the process of reviewing the market potential of building out pre-built solutions from MYOB to those applications.

Our pre-built MYOB to Salesforce solution will enable the synchronisation of Salesforce Accounts/Contacts to MYOB Cards, creation of Invoices in MYOB from Opportunities Won in Salesforce and update of Salesforce opportunities with invoice details from MYOB.

We know that getting the price right is key for the MYOB market, so we are offering an annual subscription as well as a perpetual price for the solution.  We’d like a few more beta clients for our pre-built solution, so if you are interested to test out the MYOB to Salesforce integration, contact us for some more details and we’ll set you up with a trial and when we release the product, we’ll let you have it for free.

The reality of (Cloud) Computing

The recent Google Mail outage certainly resulted in a lot of blogs and complaints amongst its users. As part of the large user community we did feel the impact when our operations were disrupted. Fortunately this ordeal was resolved two hours later and the overall impact to us in our timezones was minimal, not that I want to downplay the impact to some customers in any way, we all need our email.

It is definitely inexcusable for outages to happen but IMO what happened with Google Mail is unfortunate but, software is built by people and people make mistakes.  We have to be realistic that 100% uptime isn’t that feasible, cloud or no cloud.  We have to understand the risks involved with our data and plan accordingly.   I remember going through contract negotiations in a past life and a customer asking for a guarantee that a particular vendor’s software didn’t have bugs, our legal counsel replied that he couldn’t guarantee it didn’t have bugs, but that he could definitely guarantee it would, and he was only half joking.

In another past life we were using Microsoft Exchange which was outsourced to a third party provider, not only did it cost many more multiples than Google Apps, we also experienced frequent outages and whilst our supplier worked overtime to get us up and running again, they had to rely on support from their vendor to resolve issues, sound familiar?  IMO I’d much rather run with SaaS from a vendor such as Google than an ASP that is relying on a vendor to support them in outages of this kind.

Google has taken some measures with the introduction of Apps Status Dashboard that promotes transparency on their system availability. On top of that a 15-day SLA credit was given to all its Premier Edition users as compensation.  For us we have eMail at the host and at our clients, plus we sync our calendars, so that minimised our impact.  I think the major gap is Google Docs, and hopefully that hole will improve with the release of a better offline tool for Docs, Gears is ok, but not yet complete in my opinion.  Fingers crossed that GDrive is a reality in the not too distant future.  We also use another handy tool, Syncplicity to sync our on-premise data into the cloud, we’ve all had ourlaptop/desktop fail and lost valuable data in the past, so we use this tool to minimise our exposure with any on-premise data.

As SaaS subscribers we have researched our vendors well enough that we trust that they have a reliable support, backup and contingency process just as we have a reliable contingency process for our important applications and data.  SaaS doesn’t necessarily mean that the service will not suffer from the occasional hiccups, just like our on-premise applications did before we moved them into the cloud.  As a consumer of SaaS applications, the recent incident does serve as a timely reminder to us to review and identify where we are exposed, measure that risk and if appropriate put a contingency in place.