Category Archives: Company Update

Salesforce-MYOB ReadyMade 1.1 released

The WDCi team is pleased to announce the release of our 1.1 ReadyMade SalesForce-MYOB product.

This release provides a great level of flexibility within Salesforce to manage and control Payment Terms and Tax rates for  new accounts before you migrate them into MYOB.  In addition we have improved the logging capability for those times that the data really does not want to comply and go into MYOB nicely.

If you have MYOB as your accounting package and want to bring in your salesforce Accounts and Opportunities then take it for a test run.  Check out the details on our web site.

Partnering with Ping Identity

In order to further our capabilities in the SaaS market, we partnered with Ping Identity some months back.  It just made sense to us, implementing Identity solutions requires strong integration skills, plus we could see a gap in our market for  SSO, security and provisioning for Salesforce and Google.

Like any partnership it takes some time to learn the product, get to know the company and work with some customers interested in the solution.

We’re impressed by the comprehensive Ping Federate solution and the rapid to deploy Ping Connect.  Let us know if you want to know more, or keep an eye on our We Did area as we post some deployments.

Ready made integration solutions

Something we’re really keen to do is to simplify integration wherever possible.

We’ve been working on several pre-built integration solutions which we have named RIO ReadyMade.

They are pre-packaged integrations that provide for commonly requested integration scenarios.  Our first beta is MYOB to Salesforce with further solutions for MYOB to SugarCRM and MYOB to Really Simple Systems under development.  The first ReadyMade synchronises Account, Contact and Product data between the systems as well as creating MYOB invoices from Opportunities won in Salesforce.

As we identify the need for a low-cost standard integration solution, we’re adding them to our roadmap.

You download the executable, install, configure and you are working, all in less than 15 minutes, all without the need for IT services.  Plus the good thing is that they don’t cost a bomb.

Ping us if you want to know more or try an evaluation.  If our pre-built ReadyMade solutions aren’t an exact fit, no problem we may be able to whip you up a custom solution or if it makes sense, add your requirement to the next release.

More MYOB integration

MYOB integration continues to be in demand.  So far we have developed 2 solutions, the first involving a Boomi Connector for MYOB, enabling integration from MYOB to just about anything using the Boomi Atomsphere platform.  The second is an open source based “canned” integration solution enabling integration from MYOB to Salesforce.  The pre-built MYOB to Salesforce solution is in direct response to the number of queries we have had about this requirement.  We have also been approached to build several more packaged solutions for MYOB using both mechanisms and we are in the process of reviewing the market potential of building out pre-built solutions from MYOB to those applications.

Our pre-built MYOB to Salesforce solution will enable the synchronisation of Salesforce Accounts/Contacts to MYOB Cards, creation of Invoices in MYOB from Opportunities Won in Salesforce and update of Salesforce opportunities with invoice details from MYOB.

We know that getting the price right is key for the MYOB market, so we are offering an annual subscription as well as a perpetual price for the solution.  We’d like a few more beta clients for our pre-built solution, so if you are interested to test out the MYOB to Salesforce integration, contact us for some more details and we’ll set you up with a trial and when we release the product, we’ll let you have it for free.

The reality of (Cloud) Computing

The recent Google Mail outage certainly resulted in a lot of blogs and complaints amongst its users. As part of the large user community we did feel the impact when our operations were disrupted. Fortunately this ordeal was resolved two hours later and the overall impact to us in our timezones was minimal, not that I want to downplay the impact to some customers in any way, we all need our email.

It is definitely inexcusable for outages to happen but IMO what happened with Google Mail is unfortunate but, software is built by people and people make mistakes.  We have to be realistic that 100% uptime isn’t that feasible, cloud or no cloud.  We have to understand the risks involved with our data and plan accordingly.   I remember going through contract negotiations in a past life and a customer asking for a guarantee that a particular vendor’s software didn’t have bugs, our legal counsel replied that he couldn’t guarantee it didn’t have bugs, but that he could definitely guarantee it would, and he was only half joking.

In another past life we were using Microsoft Exchange which was outsourced to a third party provider, not only did it cost many more multiples than Google Apps, we also experienced frequent outages and whilst our supplier worked overtime to get us up and running again, they had to rely on support from their vendor to resolve issues, sound familiar?  IMO I’d much rather run with SaaS from a vendor such as Google than an ASP that is relying on a vendor to support them in outages of this kind.

Google has taken some measures with the introduction of Apps Status Dashboard that promotes transparency on their system availability. On top of that a 15-day SLA credit was given to all its Premier Edition users as compensation.  For us we have eMail at the host and at our clients, plus we sync our calendars, so that minimised our impact.  I think the major gap is Google Docs, and hopefully that hole will improve with the release of a better offline tool for Docs, Gears is ok, but not yet complete in my opinion.  Fingers crossed that GDrive is a reality in the not too distant future.  We also use another handy tool, Syncplicity to sync our on-premise data into the cloud, we’ve all had ourlaptop/desktop fail and lost valuable data in the past, so we use this tool to minimise our exposure with any on-premise data.

As SaaS subscribers we have researched our vendors well enough that we trust that they have a reliable support, backup and contingency process just as we have a reliable contingency process for our important applications and data.  SaaS doesn’t necessarily mean that the service will not suffer from the occasional hiccups, just like our on-premise applications did before we moved them into the cloud.  As a consumer of SaaS applications, the recent incident does serve as a timely reminder to us to review and identify where we are exposed, measure that risk and if appropriate put a contingency in place.

Applying a process to SaaS integration

Our objective is to simplify integration as much as possible, resulting in lower costs to implement and maintain. Lowering the cost and speeding up the time to market will enable companies of any size to utilise integration technology and eliminate manual intervention and data processing. Let’s face it you don’t have to be a big company to want to save time and money. Apart from using a mature tool such as Boomi Atomsphere, we work with you to define what’s important for a successful integration. Our process takes into account the following:

  • What are we trying to achieve: the deadlines, the business drivers
  • Connectivity requirements: the applications involved, the processes that need to be integrated
  • Data formats: the best way to extract and synchronise your data, data examples
  • Data volumes: what data volumes are involved and what is the frequency of updates
  • What the integration process looks like: what does it need to do to connect, transform, synchronise and update your data
  • How will the process run: when does the integration happen, ie hourly, daily, weekly etc, what happens if an error occurs
  • Managing change: how are modifications and minor changes to the integration handled

We’ve put an outline of this process onto our website to help you kick-start your integration.  A bit of preparation will help you understand the process involved and will minimise the cost and frustrations in building out an integration solution.  If you like the idea, have a question or suggestion, email us @ rio@wdcigroup.net and let us know.

Integration with MYOB

We had several clients ask us about MYOB integration. After doing some research we realised why, all the solutions we could find were custom code not true integration. If you are wondering why this isn’t suitable for everyone, you may find our comparison of custom code versus RIO helpful. These clients were interested in synchronising data with several SaaS applications such as Salesforce and @task and they wanted a true integration solution that allowed for flexibility moving forward and didn’t cost a bomb to maintain.

We have built a MYOB connector to address this issue and provide our customers with the ability to connect MYOB with just about any system. Our MYOB integration solution can be implemented in days and is maintained for you, so less hassles if you need to extract or synchronise different data or connect to different systems moving forward.

If you are interested in a trial of our MYOB connector, email rio@wdcigroup.net and we’ll set it up for you.

Breaking down the barriers to SaaS adoption

I’ve read a lot of blogs/articles about integration being a significant barrier to SaaS adoption in the enterprise. Sure integration can be a challenge, but in my opinion it’s not as scary as some of the articles imply.

Using a tool like Boomi, implemented as part of a solution like RIO makes use of the excellent APIs that many of the SaaS vendors have put in place. Boomi offers a true integration solution, has more than 40+ connectors/adapters and enables you to integrate to just about anything. Admittedly some of the SaaS vendors (and many of the on-premise vendors) present some challenges to integration, but there’s always a way to extract and insert your data.

I’m not downplaying the fact that integration can be a challenge, I’m just suggesting that it’s possible and there are tools out there to do it and to do it fast.  Before we partnered with Boomi we looked at 20+ tools for SaaS integration and whilst Boomi was ahead of the pack, many of the tools were decent and have come a long way in the past 12 months.

I’ve posted some reasons why we think that RIO is hot, you may want to check it out.  From our perspective, integration from SaaS to SaaS and SaaS to on-premise applications is achievable within days, with a solution that allows for ongoing monitoring and maintenance at a low-cost.