Category Archives: Company Update

RIO Inventory for Salesforce Features

RIO Inventory for Salesforce has a load of features to manage your inventory levels.  Checkout this video to see some of the features in action.

Want to know more?  Take a look at the product documentation, the Appexchange listing or contact us at support@wdcigroup.net for more info.

Salesforce and TEQSA PIR Reporting – making life easier

For Higher Education providers there is a requirement to report their PIR data on a yearly basis.  This is a time consuming exercise requiring many hours of effort.

If you are running or want to run your SMS on the Salesforce platform, we can implement Salesforce to ensure you have all the required data, including capturing:

  1. Course data for the PCO file
  2. Student enrolment data for the PSD file
  3. Staff data for the PSF File
  4. Course completion data for the PPS file
  5. Load estimate data for the PLE file

In addition we can export all the required PIR data to a text positioned file so that they can be directly consumed into HEPCAT.

Our expertise in this area will ensure you have a solution that is continually validating your data.  We’ll advise you on PIR best practice to ensure reporting time is as painless as possible.

Contact us at getinfo@wdcigroup.net to discuss our experience and how we can help you to meet your PIR reporting in a timely manner and with minimal impact to your organisation.

Salesforce and Outlook – what are my options?

With so many options available, how do you make a decision on the right way to connect Outlook and Salesforce.  Here’s some tips to help you in that process.

We’ll start with functionality that doesn’t require additional licensing:

  • Email to Salesforce  allows any outbound email from any email client to send a copy to Salesforce:
    • Each SF user has their own unique address that they cc in the outbound email
    • Salesforce consumes the email and applies filters based on each SF user’s configuration setting
    • Email only, email technology agnostic
    • Provides a solution to tablet users, utilising a tablet email client as this is simply another email address they are copying on outbound emails
    • Often used in conjunction with one of the methods below

If you want to purchase additional licensing, consider Salesforce Inbox, we’ll cover that in a different blog.

RIO Inventory for Salesforce now has Kit functionality

You asked for it and we’ve delivered!  RIO Inventory for Salesforce v4.1 has been released with Kit/Combo capabilities.  You can create Kits of a Combo or Assembled type, so whether you’re selling drum kits or baking cookies we have the solution for you.

This feature will allow you to create, assemble and return products to a Kit from Inventory on hand.  As expected it works with standard Salesforce Products so you can continue to use all the existing features with minimal changes.

To view more on the new Kits feature, check out our release notes in the RIO Inventory documentation here.

Want some help setting it up?  No problem, just contact us at support@wdcigroup.net and we’ll assist.

WDCi partners with SCRAP Drama Series to bring creative new content to life!

We’re thrilled to be invited by Sunny Coast Productions to sponsor their new SCRAP drama series.  We see this as great way to promote our Sunshine Coast region and hopefully entice all you smart people out there to join our cloud software firm in Caloundra, yes you!, send us your applications to careers@wdcigroup.net.  The SCRAP team will be pitching their idea at the Demo Day – Tourism, Sport and Leisure next week, good luck guys, you have a great concept! Confused?  Checkout the teaser and you’ll get the idea.

Go SCRAP Team!scrap-logo-500

Stramit integrates Salesforce & BCI to improve productivity and grow pipeline

Stramit Building Products, part of Fletcher Building is a major Australian manufacturer of roll-formed steel building products, including roof and wall cladding, guttering, fascia, purlins, flooring and structural formwork.

These products, along with complementary products and services, are delivered through a nationwide network of manufacturing and distribution centres, strategically located to ensure coverage of major metropolitan and regional markets.

Challenge

Up to date project data is key to driving pipeline and focus.  Prior to implementing this solution, Stramit was dealing with:

  • 4 staff working full-time to parse BCI data manually
  • Routing 1000-3000 projects a week to sales teams
  • Information overload
  • No ability to filter quality project data
  • No ability to link architects and engineers to the multiple projects they are working with

Solution

Stramit, as a long-term user of the Salesforce platform, looked to Salesforce to be the application to host the BCI project data.  A design was needed that enabled the data to be captured but also filtered and assigned to the correct parties within Stramit.

Stramit chose WDCi as the implementation partner to plan, customise and deploy the solution as well as make recommendations for tweaks in future releases.  Together we designed and released a successful automation process that included the following key features:

  • Integration between BCI and Salesforce
    • Using Dell Boomi to automate the import of BCI project data
  • Automations in Salesforce to filter this data and route filtered data to the right people
  • Alerts and notifications based on the automations that filter the data
  • Dashboards and reports to monitor the pipeline data

Benefits

  • Staff freed up to do more productive tasks
  • Timeliness of information
  • Staff are up to date on what they need to work on
  • Scalability

Paul Hahn, National Sales Manager, noted that “This integration between BCI and Salesforce has enabled us to consume large quantities of data efficiently, driving the right activities in our team to grow our pipeline. WDCi has partnered with us to deliver a solution we understand and can tweak ourselves as we make adjustments to our business focus.  It works brilliantly.”

Salesforce: How to Setup Lightning Sync for Google (Beta)

Overview

To sync email from Gmail to Salesforce, use the Lightning for Gmail feature. If you require to sync events from Google Calendar to Salesforce, you will be required to setup Lightning Sync.

See steps below.

Setup Guide

This video will show the step by step to setup Lightning for Google – https://www.youtube.com/watch?v=6HHExMJIYOs

Note: Make sure you are using Google Enterprise & you are the admin of the enterprise account.

5 Setup steps – https://help.salesforce.com/articleView?id=lightning_sync_admin_google_implement.htm&type=0

Lightning Sync for Google (Beta) –https://help.salesforce.com/articleView?id=lightning_sync_admin_google_overview.htm&type=0&language=en_US&release=206.15

What you need

The below links will need to be opened on your browser:

  1. Salesforce Setup
  2. Gmail Admin Console – Admin.google.com
  3. Google API Console – console.developers.google.com

 

Prepare Google Account

Step 1: Enable Google API

  1. Go to Google API Console > Create new project. (You can call it Lightning Sync)
  2. Enable Calendar API & Contact API:-
    – Google App API > Calendar API > Enable
    – Google App API > Contact API > Enable
  3. Click on Credential on right panel
    – New Service Account
    – Service Account Name – Company Name
    – Role – Owner
    – Key Type – JSON
    Note: Keep the downloaded JSON file.
  4. Credential > Manage Service Account
    – Company Name > Edit
    – Enable Domain Y Delegation
    – Configure Consent Screen > Fill in anything relevant. Leave optional blank if unsure.

Step 2: Setup Google Admin Console

  1. Go to Gmail Admin Console
  2. Click More Control > Security > Show More > Advance Setting > Manage API Client Access
    – Client Name = Client ID (From Google API Service Account)
    – One or More API Scope = https://www.googleapis.com/auth/calendar.readonly, https://www.googleapis.com/auth/contacts.readonly, https://www.google.com/m8/feeds > Authorize

 

Enable Lightning Sync in SF

  1. Go to Salesforce Setup >Quick Find > Lightning Sync Setup > Enable
  2. On the Upload Your Google Private Key section > Click Update > Upload JSON file
    Note: Test connection using Connection Test: Fill in your user email. You will see success message once connected
  3. Setup sync setting
    – Go to Setup > Quick Find > Sync Configuration
    – Create New (You can name it Default)
    – Configure Sync setting on the Data Setting section
  4. Check sync Status
    – Go to Setup > Quick Find > Sync Status
    Note: You can see summary of sync records here

Install Lightning for Gmail extension

  1. Go to this link – https://chrome.google.com/webstore/detail/salesforce-lightning-for/jjghhkepijgakdammjldcbnjehfkfmha
  2. Click Add To Chrome
  3. See this documentation for how to use – https://help.salesforce.com/articleView?id=lightning_for_gmail_user_overview.htm&type=0&language=en_US&release=208.18

RIO Inventory for Salesforce now has Barcode Scanning

With RIO Inventory you can now scan SKU and Serial Products with a Barcode Scanner. This is a great new future that will save you time managing your inventory levels.

Check out our documentation for details and an explanation on how it works.  We have added a new  ‘How to Use’ guide which can be found here.