If you are using Jira as an issue/defect management system and you have a separate support system, you may have all the dilemmas like the others:
- You need to purchase additional user license for each developer to access to your support system
- You need to purchase a new user license for each support engineer to access Jira
- Support tickets are not linked with an issue in Jira
- When an issue is resolved in Jira, customers are not updated in the support system
The above scenario are some common integration challenge you will see in most organisations who are using Jira and other case/ticket management system such as Salesforce, RightNow, Parature, etc. With our RIO solution, we can help you to solve this problem.
Benefits of integrating these systems together:
- You don’t have to purchase extra seats/users in both system
- Developers and support engineers can now collaborate better
- Engineer can act as a communication medium between developers and customers
- Jira issues can be linked with multiple support cases. Developers can prioritise based on the priority and urgency of an issue.
- Once a Jira issue is updated, customers will automatically receive update from the support system
ASE rolls out data synchronisation of user data between Netsuite and Active Directory using the Boomi platform.
This required WDCi to build an Active Directory/LDAP Connector, then implement the integration using the existing Boomi Netsuite Connector. For more details, check out the case study.
Pity the Golden Globes are finished, cos this one would surely have been in the running for the best Salesforce – Quickbooks integration video.
Check it out and see how easy it is to synchronise your data between Salesforce and Quickbooks.
Want to know more? Contact us for some more details or a demo, we’re confident we can connect JIRA to your application.
Got 5 minutes? Grab some popcorn and checkout our demo of Salesforce, RIghtNow and JIRA Integration.
We have setup a video demo for your benefit to capture the importance of having RIO solution when you have all three applications – Salesforce, RightNow, JIRA, running in your system. The data within these applications will by synced in a way that the respective team in Salesforce, RightNow and JIRA does not have to login to all applications just to re-key the data record.
This video features a business organisation that has a dilemma in running his business operation effectively. Enjoy the show!
Our ReadyMade integration solutions now includes accounting software QuickBooks. This adds to our existing list of accounting system integrations such as MYOB and Saasu. Check out the design of the process.
Contact the WDCi team if you would like to know more details about how QuickBooks integration with Salesforce works, a demo can be easily arranged to show you the automation.